CaboThese terms were last updated on 19 September 2026. Items shown highlighted are placeholders to be confirmed before the site goes live.
1. About these terms
These terms and conditions ("Terms") govern your use of the Cabo app and website and the taxi and airport transfer services you book through them ("Services"). Cabo is a trading name of [legal entity name], registered in England & Wales under company number [company number] ("Cabo", "we", "us"). By creating an account or booking a journey you agree to be bound by these Terms.
2. Your account
You must be 18 or over to create a Cabo account. Keep your login details private and tell us straight away if you think someone else is using your account. You are responsible for bookings made from your account until you tell us otherwise.
We may suspend or close an account that is used fraudulently, abusively, or in breach of these Terms.
3. Bookings
Cabo acts as a booking agent and not as a taxi operator. We arrange your journey with local licensed private-hire operators and drivers who carry it out. All bookings are subject to availability and acceptance by Cabo.
A booking is confirmed when you receive a confirmation in the app and by email. The fare stated in your confirmation is fixed and will not change, except as described in clauses 4 and 7.
Rides may be requested on demand ("ride now") or pre-booked for a later time. A ride-now request becomes a confirmed booking when a driver accepts it in the app; the fare shown before you confirm the request is fixed. Pre-booked rides may be made in the app or, for business accounts, by email. Card payments are processed by our third-party payment provider and are subject to their terms as well as ours.
4. Fixed pricing
Our fares are fixed at the time of booking. The fare shown in your confirmation is the total amount payable, regardless of traffic delays, route diversions or changes in fuel prices after booking. No additional charges are made for waiting time within the free allowance, flight tracking, or standard luggage.
Additional charges may apply for: child seats (£5 each), meet and greet at airports (£15), extra stops or changes of destination requested after booking, out-of-area pickups beyond the zones shown in the app, and any soiling or damage caused by a passenger to the vehicle.
5. Cancellation & refunds
Ride-now requests. You may cancel a ride-now request at no charge before a driver accepts it. Once a driver has accepted and is on the way, a cancellation or no-show fee may apply, and the amount is shown in the app before you confirm the cancellation.
Pre-booked rides.
- More than 24 hours before pickup: free cancellation. Full refund to your original payment method within 5 to 10 business days.
- Less than 24 hours before pickup: 50% of the fare is charged as a cancellation fee.
- No-show, or cancellation after the driver has been dispatched: the full fare is charged.
Cancel in the app from your booking, or email hello@caboapp.co.uk with your booking reference. Cancellation time is recorded from when we receive your request.
6. Rescheduling
You may reschedule a booking free of charge at least 24 hours before your scheduled pickup time. Rescheduling requested within 24 hours of pickup may incur a charge and is subject to availability. If we cannot accommodate the new time, the original booking stands, and if you choose to cancel instead, clause 5 applies.
7. Waiting time
Airport collections. 45 minutes of free waiting time applies to journeys that start at an airport, when we collect you from arrivals. The free period begins from your actual landing time. We track your flight and adjust the driver's arrival at no extra charge. After the free period, waiting is charged at £5 for every 10 minutes. We are not liable for delays caused by airports or airlines.
All other pickups. We allow 10 minutes of free waiting from your scheduled pickup time. Beyond that, waiting is charged at £15 for up to 30 minutes and £30 for 30 minutes to 1 hour. For minibuses and executive people carriers the charge is £20 for up to 30 minutes and £40 for 30 minutes to 1 hour.
8. Meet & greet
Meet and greet is optional at all airports for £15. Your driver waits in the arrivals hall with your name on a board or device, 30 minutes after landing if you have hold luggage or 20 minutes after landing if you do not. With meet and greet, waiting is free for 1 hour from your actual landing time, then charged at the rates in clause 7.
9. Flight tracking
We track your inbound flight from the flight number you give us, free of charge with every airport collection. If your flight is delayed, your driver is notified automatically and your pickup is moved to 30 minutes after your latest landing time. If your flight lands early, your original pickup time stands unless the driver is able to come sooner, which is not guaranteed. We are not liable for delays caused by inaccurate flight details supplied by the passenger or the airline.
10. Luggage
Each vehicle class has a stated luggage allowance, shown in the app before you book. If you bring more luggage than the allowance and it does not fit, the driver is not obliged to carry the excess. You may need to book and pay for a larger vehicle, subject to availability, and no refund is given for the original booking if it cannot proceed. Only backpacks and small bags may be carried in the passenger compartment.
11. Passenger conduct
Passengers are expected to treat drivers with courtesy. We may end a journey without refund if a passenger is abusive, threatening, intoxicated to the point of being unsafe, or damages the vehicle. Smoking and vaping are not permitted in any vehicle. Cleaning or repair costs caused by a passenger are charged to the account holder.
12. Liability
Journeys are carried out by licensed operators whose vehicles are insured as required by law. We are not liable for losses that were not foreseeable when you booked, for missed flights, trains or events caused by circumstances outside our reasonable control (including severe weather, road closures, accidents or airline changes), or for items left in a vehicle, although we will always help you recover them. Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for anything else that cannot be limited by law.
13. The app
We grant you a personal, non-transferable licence to use the Cabo app to book and manage journeys. You must not copy, reverse-engineer or interfere with the app or use it for any unlawful purpose. We may update or withdraw features from time to time and will tell you in the app about material changes. App store providers are not party to these Terms and have no responsibility for the Services.
14. Complaints
If something goes wrong, tell us within 7 days at hello@caboapp.co.uk with your booking reference. We aim to acknowledge every complaint within 2 working days and resolve it within 14.
15. Governing law
These Terms are governed by the law of England and Wales and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these Terms is found to be unenforceable, the rest continues to apply.
16. Contact
Cabo · hello@caboapp.co.uk · [registered office address], Bristol, United Kingdom.